Terms and Conditions

Effective Date: 24 July 2025
Welcome to Green Grocer Florist (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website (www.greengrocerflorist.com.au) and any related services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our site.

1. Use of the Website

You agree to use this website for lawful purposes only and not to:
Violate any applicable laws or regulations.
Interfere with the site’s security, integrity, or performance.
Use automated systems (like bots or scrapers) to access our website.
Impersonate another person or submit false information.

2. Products and Services

All products are subject to availability and seasonal variation.
Images shown are for illustrative purposes. Substitutions may be made if certain flowers are unavailable.
Prices are in AUD and include GST unless otherwise stated.
We reserve the right to modify or discontinue any product or service without notice.

3. Orders and Payments

Orders must be paid in full before dispatch.
We accept payments via secure third-party processors (e.g., Stripe, PayPal).
It is your responsibility to provide accurate delivery details. We are not liable for late or failed deliveries due to incorrect information.

4. Delivery Policy

We deliver within specified areas and timeframes as listed on our site.
Same-day delivery will be available for orders placed before the cutoff time.
If the recipient is not available at the time of delivery, we may leave the flowers in a safe place or re-attempt delivery (additional fees may apply).

5. Refunds & Returns

We aim for complete customer satisfaction. If you are unhappy with your order, please contact us within 24 hours of delivery.
Due to the perishable nature of flowers, refunds or replacements are considered on a case-by-case basis.
For more information, please refer to our Refund Policy.

6. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Green Grocer Florist and is protected by copyright and intellectual property laws. You may not copy, reproduce, or use our content without prior written permission.

7. Privacy

Our collection and use of personal information are governed by our [Privacy Policy]. By using our website, you consent to our data practices.

8. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:
Any indirect, incidental, or consequential damages.
Losses resulting from reliance on the content of this site.
Interruptions or errors in site availability.
All use of the site is at your own risk.

9. Third-Party Links

Our website may include links to third-party websites for your convenience. We are not responsible for their content or policies.

10. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the site after changes indicates your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact:
Green Grocers Florist
Email: greengrocersflorist@gmail.com
Phone: 0499 378 487
Address: Green Grocers Florist, 37 Birkin Road, Bellbowrie Plaza